Shipping policy
Free shipping on every order
Shipping is free on all orders. There's no minimum and nothing added at checkout.
Where we ship
We ship to addresses within the United States only. You can ship to your own address or send it as a gift. Just enter the recipient's address at checkout.
Processing time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding US holidays).
Delivery time
Cat fountain: ships from the US, typically 3-8 business days. 7L dog fountain: typically 10-20 business days. Delivery times are estimates and not guarantees. Carrier delays, weather, and peak seasons can add time. Orders with more than one item may arrive in separate packages on different days.
Tracking
Once your order ships, we'll email you a tracking number. You can use that tracking link to keep an eye on the delivery.
Lost, late, or damaged packages
- Taking longer than expected: If your order is past the typical delivery window or tracking hasn't updated in a while, email us. We'll check with the carrier and keep you updated.
- Lost: If the carrier confirms a package is lost, we'll send a replacement or give you a full refund at no cost to you.
- Damaged in transit: Email us with your order number and a photo of the damage. We'll send a replacement or refund you at no cost, as described in our Refund Policy.
- Marked delivered but not received: Please check around the property and with neighbors or building staff, then email us and we'll work with the carrier to find it.
Address accuracy
Please double-check the shipping address at checkout. If you spot a mistake, email us right away. We can update the address before the order ships, but we may not be able to after that.
Contact
Email tyler@leadwaveflow.com with any shipping questions.