Refund policy

You have 30 days from the date your order is delivered to request a return. This is the only return window that applies to any TideSip order.

If the item is defective, damaged, or wrong

If your item arrives defective or damaged, or we sent the wrong item, we pay for return shipping, or we send you a replacement at no cost. It's your choice. Please email us a short description and a photo of the issue so we can sort it out quickly. Defective items do not need to be unused or in their original packaging.

If you changed your mind

Changed your mind, or it turned out not to be the right fit for your pet? You can return it. You pay return shipping. The item must be unused and in its original packaging, with all parts included.

Refunds

Refunds go back to the original payment method within about 10 business days of when we receive your return. We'll email you when your refund has been issued. Your bank or card issuer may need a few extra days to show it on your statement.

How to start a return

  1. Email tyler@leadwaveflow.com within 30 days of delivery with your order number and the reason for the return (add a photo if the item is defective, damaged, or wrong).
  2. We'll reply with the return address and instructions. Please don't send items back before you hear from us, because returns sent without instructions may not reach the right place.
  3. Send the item back. Once we receive it, we'll issue your refund or ship your replacement.

Canceling an order

If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. If it has already shipped, you can return it under this policy.

Questions

Email tyler@leadwaveflow.com. A real person reads every message.